Online Returns

All returned items must be unused, in their original packaging with all packaging materials, and include any warranty information. A 15% restocking fee will be applied, and an additional 10% packaging fee will be charged if the original packaging is missing. Credit or replacement will only be issued after TapeTech has received, inspected, and verified that the item is unused and in good condition. Returns are not accepted without prior approval from TapeTech and an issued RMA.

Please note that used and discontinued items are NOT eligible for return.

Original shipping charges are non-refundable, Return shipping is customer responsibility.

YOU MUST CALL (800) 929-0927 TO OBTAIN A RETURN MERCHANDISE AUTHORIZATION (RMA)

Returns without an RMA will not be accepted. RMA is valid for 10 days from issue date. RMA number must appear on all correspondence and packages sent to AMES. Returned merchandise must be sent via prepaid freight. We suggest returns to be shipped via ground shipping. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied. COD and Freight Collect packages will not be accepted. AMES will only accept items that are returned complete, unused, and intact. Missing parts, incomplete case quantities or partially used case quantities will not be accepted.

Promotional items with a $50.00 or greater value MUST be returned with RMA # Unless otherwise stated by the customer service team.